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We’re here to help

Have a question about your waste management service? Contact Waste Basics – our friendly customer service team is ready to help.

If you’re new to Waste Basics, simply fill out the form and a member of the team will be in touch.

If you’re an existing customer, the best way to get in touch is via the WB Hub
The quickest and easiest way to contact us at Waste Basics is through your online portal – just click the button below and one of our team will get back to you at a time that suits you.

[Get in touch via our online portal/login]

Prefer to chat?

Use our handy web chat by clicking the icon in the bottom right corner of your screen. It’s a great way to get quick answers in real time.

Need another way to reach us?

No problem – Just get in touch and we’ll find the best way to support you.

Agent speaking to a customer who contact waste basics

Opening hours

Please note, our customer service team is available by phone and email during our set opening hours. If you get in touch outside of these times, don’t worry – we’ll get back to you as soon as we can once we’re open again.

Monday to Friday – 9am – 5pm

Saturday – Closed

Sunday – Closed

Bank holidays – Closed

Waste Managed
2nd Floor, 41-51 Grey Street,
Newcastle Upon Tyne, NE1 6EE

(Might need placeholder/redirected address)

(Might need new number) Call: 0120 533 8123